Refund policy

Returns Policy

In the event that your item arrives damaged, misprinted, or if an error has occurred on our end, we will gladly issue a replacement at no additional cost or a full refund in the form of store credit. We kindly request that photographic evidence of the issue be provided within 7 days of delivery so we can resolve the matter promptly and appropriately.

We strongly encourage all customers to review the sizing guide carefully before completing their purchase. If you are unsure of the best fit, we recommend selecting one size up to ensure comfort.

Due to the nature of our small business, we are unable to offer size exchanges on orders above 3 items, or repeat instances. We recommend placing a small order before committing to any large purchases. Customer satisfaction is our highest priority, we reserve the right to withdraw this policy from anyone we believe is abusing the policy for personal gain.

Please note that all items are shipped from the nearest distribution center to your delivery address. This made-to-order model reduces waste, avoids unnecessary stock storage, and lowers our environmental impact - a small but meaningful contribution to more sustainable shopping.

Personalised items
Our custom name tote bags are made just for you, with the name you type. Due to the custom nature of these products, we cannot accept returns or refunds for changes of mind. If a personalised item arrives damaged, misprinted, or with an error on our end, we will replace it just like any other order.

If you have any questions regarding your order or this policy, please don’t hesitate to contact us.

Please note that while our policy outlines our general process, it does not override any applicable consumer rights or protections in your country of residence.